The different phases that make up a digital adaptation process, to offer an innovative vision allowing attendees to learn about solutions to successfully implement a process of digital transformation will be deply analysed.

Based on the adoption of new communication channels, the customer experience will be study and how it influences his loyalty, as well as its importance in terms of profitability. Finally the participants in the Congress will discuss techniques and procedures to measure and assess the entire process of digital transformation to anticipate the needs of the clients.

Expocontact will feature roundtables in which experts and representatives of the main companies in the sector will discuss these issues by adding one more in closing: the importance of a good policy of corporate social responsibility more beyond our borders.

The Congress will feature in this edition with the collaboration of leading companies in the sector such as Vodafone, 2MARES, BT, Contact Center Institute, Diabolocom, Imelius, iAdvize, Interactive Intelligence, Presence Technology, Prosodie Capgemini, Sennheiser, Treefone y Weber Solutions, Andanta, DialApplet, inConcert, VOZ.com,  ACE, AEERC, CCSur, Contact Mag, El Contact, etc.

La entrada Expocontact’ 16 Congress, an appointment with the Digital transformation aparece primero en Bauhaus Expo.